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Jail Frequently Asked Questions

Q: Do you have a phone system for special needs?
A: Yes we do. TDY phones (for the hearing impaired) are available.

Q: How long until the person will be released after I post bond for them?
A: The bonds are processed in the order we receive them. We cannot give you a specific time the subject will be released. There are many steps to processing a bond and releasing an inmate.

Q: What do I need to be able to visit?
A: Please see our page on Visitation.

Q: When is an inmate’s court date?
A: We do not know the court dates. You may contact the individual courts or go online at and search public records.

Q: How do I pick up property?
A: The person listed on the Property Release Form must call ahead and make arrangements with the property officer to pick the belongings up Monday through Friday, 8:00 AM to 5:00 PM. If the inmate is released from this facility, the property has to be picked up within ten (10) days or it will be destroyed.

Q: How do I drop off clothing?
A: The only clothing that can be dropped off is for a jury trial. Schedule a time with the property officer no more than a week prior to trial for drop off of the clothing. We do not accept belts.

Q: How do I get a bondsman?
A: By law, neither the Burnet County Sheriff’s Office nor the Burnet County Jail can recommend a bail bondsman. You may look them up in the phone book, through an online search engine, or on the Burnet County website under the Bail Bond Board page.

Q: Why can’t I accept a collect call from an inmate at your facility?
A: Inmates are only allowed to make collect calls and cell phones do not allow collect calls to be accepted. You can either set your phone up by going to or calling GTL at 1-800-483-8314.

Q: Can I get a longer or “special” visit because I’m driving a long distance?
A: Once a month, an out of town approved visitor who presents a legible, government issued picture identification (which verifies the location of the visitor’s home from which they have traveled a one-way distance of 300 miles or greater) may extend a visit by 30 minutes. Requests for special visits are considered on a case-by-case basis and must be submitted to the Jail Captain.

Q: How long does it take for money to be deposited into my inmate’s account?
A: It you use, the money will be available almost immediately. Money orders or cashier’s checks through the mail will be available within a few hours after the inmate has endorsed the money order/cashier’s check. Please see our page on the Commissary accounts.

Q: When is an inmate considered indigent?
A: An inmate is considered indigent if he/she has $5.00 or less on their books and maintains that amount for a week. If this is the case, they will receive both personal hygiene and writing supplies.

Prison (Jail) Rape Elimination Act

The Burnet County Jail enforces a strict zero tolerance policy for rape, sexual assault, sexual harassment, and extortion in full support of the Prison Rape Elimination Act of 2003 (PREA). There is zero tolerance of any type of attempt or actual sexual abuse, sexual assault, sexual harassment, extortion by Burnet County Jail Staff, volunteer, contractor or other inmates. All reports will be investigated. The Burnet County Jail Staff is trained to respond professionally and quickly to all reports made verbally or written, as discreetly as possible, for the safety of all involved. Medical and mental health support will be made available accordingly. Notify any staff member, volunteer or the outside agency provided at the bottom of this page either verbally or in writing, if you feel you have information to assist in your protection or the protection of others. If the abuse/danger is imminent make your verbal report immediately to the first available staff member.

Highland Lakes Family Crisis Center Hotline Number: 1-800-664-3574

Information regarding PREA will be made available to you either on the inmate tablet system or upon request.